Helpline
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Expansion
The government has asked public sector banks to set up a single national helpline for redressal of customer complaints. This helpline number should be 3 to 4 digits and complaints of all banks can be made on this number. There should be such a system in which the customer can register his complaint in whichever bank or in any of its branches or departments. It should be like hub and spoke model. Negotiations with banks were started in this matter in September and now work on this proposal has also started.
No action is taken on complaints
The government had received complaints that the complaints of customers are not being resolved on the bank helpline or contact number. After this, the government has asked the banks to make such a system. All banks will have information on a single helpline and grievances will have to be resolved in a stipulated time. Banks will depute PSB Alliance to coordinate and develop an appropriate system to oversee the functioning of the helpline.
IDBI Bank profit of 828 crores
IDBI Bank has made a profit of 828 crores in the second quarter of the current financial year. This is 46% higher than a year ago. The total income of the bank has been Rs 6,605 crore. Gross NPAs have come down from 21.85 per cent to 16.51 per cent.
HUL’s profit up 22 per cent
Hindustan Unilever’s (HUL) profit jumped 22.19% to Rs 2,670 crore in the second quarter. Total earnings increased by 16.44% to reach 15,253 crores.
Forex reserves down $4.5 billion
Mumbai The country’s foreign exchange reserves declined by $ 4.5 billion to $528.37 billion in the week ended October 14. Due to this, reserves had increased by $ 204 million in the previous week. This was the first weekly increase since August this year. According to the RBI, during this period, foreign currency assets decreased by $ 2.828 billion. Gold reserves have also decreased by $ 1.5 billion. Foreign exchange reserves were at a high of $645 billion in October last year.